Our mates over at eShipway ensure fast and free delivery + easy returns from our Melbourne warehouse.
We don't drop-ship, and we're proud of it.
Watch the video below to find out more, or see our returns policy below.
We endeavour to minimise returns by providing extensive information about our products during the purchase process. We adhere to strict quality measures on all orders to ensure you love what you receive. 💕
However, peace of mind is essential! So we offer a 14 day money-back guarantee on ALL orders. This includes all change-of-mind scenarios within this period only.
Just cover return shipping and let us do the rest. Send us an email at hello@hskompact.com.au within 14 days of receiving your order to begin.
Returns for change-of-mind must be sent back in an unused condition with no scratches, damage or marks on the product. We undertake a condition evaluation on all returns before releasing the funds.
Note: Returns initiated after 14 days will not be accepted unless the wallet is deemed faulty. Receival date is based on the Australia Post tracking information provided on your order. Unfortunately, we cannot take your word for it if you haven't used the product and it is past the 14 day period.
Be sure to provide all the information required such as order number, contact details and a description of the issue (if claiming a fault).
Emoji's encourage 😎😎🔥🔥
CHAT SOON, LEGEND.
hello@hskompact.com.au
We take privacy seriously and adhere to a detailed policy regarding the collection, use and distribution of your personal information. To read our privacy policy in full hit the link below.
You want only the best, right? We totally get it!
We believe in these products and want to exceed your expectations too. Having tried and tested our prototypes on extended trips around Europe and South America, we guarantee the will exceed durability and security expectations.
As such, we want you to shop with confidence and will always replace faulty or defective goods (within two weeks of receiving your order).
To qualify for this you must provide us with all the required information we require. Reach out at the below email address with:
We will also accept all change-of-mind returns within two weeks of receiving your order, just in case it isn't right for you.
Please note refunds will not be given on defects. Refunds will only be provided when a return is initiated and the product is sent back in a pristine, unused condition.
You can find out about our manufactures warranty here.
Thanks for checking us out! It means the world. 🌎
hello@hskompact.com.au
All HS Kompact orders receive FREE standard delivery using the carbon-neutral Australia post service, unless we are running a free Express Shipping promotion.
Please allow 3-7 business days for standard delivery.
Express shipping can be purchased at an additional fee.
Happy shopping!
We use Australia Post's carbon neutral service for all deliveries. This service includes either Standard or Express shipping.
The hard-working crew in our Melbourne warehouse execute same-day dispatch on all orders before 11am. If you place an order past 11am, your order will be sent first thing on the next business day.
We do not have any influence on delivery times and thus cannot influence delivery speeds, delays, or lost parcels altogether.
We know how unreliable the post can be, and will help to investigate all scenarios.
If the parcel is officially deemed lost (in writing by AusPost) we will replace your order. No refunds will be given.
We recommend raising an enquiry with them directly too. This speeds up the process!
You can raise one here: https://helpandsupport.auspost.com.au/s/missing-or-lost-item
Thanks for getting around our small business!
